Refund Policy

Refund & Exchange Policy

At Golden Light Spa Boutique, customer satisfaction is our priority. We strive to provide high-quality products and excellent customer service. Please review our refund and exchange policy below.

1. Final Sale Policy
• Products purchased at trade shows or special promotions are final sale and non-refundable, as they are offered at exclusive discounted prices.
• We do not issue monetary refunds for products purchased during special promotions.

2. Exchange Policy
   •   If a product does not work for you, we offer exchanges to ensure you find a suitable alternative.
   •   To qualify for an exchange:
   •   The request must be made within [Insert Number] days of purchase.
   •   The product must be at least 80% full and returned in its original packaging.
   •   Proof of purchase (receipt) is required.
   •   If an exchanged product is unavailable, we will recommend a suitable alternative.

3. Customer Satisfaction Commitment
• If you experience any issues with our products, please contact us. We are committed to finding a solution that meets your needs.
• Our customer service team is available to assist you with product recommendations, exchanges, and skincare advice.

4. Lifetime Price Guarantee
• Customers who purchase at a trade show special price can reorder the same product at the same special price anytime.
• To redeem this offer, simply send us a copy of your original receipt, and we will ship the product to you.

5. Contact Us

For any inquiries regarding refunds or exchanges, please reach out to our customer service team:

📧 Email: goldenlightspa@gmail.com
📍 Address: Burnaby, Metrotown, Vancouver, Canada
📞 Phone: +1 (250) 879-1288

By purchasing from Golden Light Spa Boutique, you agree to the terms outlined in this Refund & Exchange Policy.